Dr. Claire Handby’s career is a testament to the power of experience, adaptability, and purpose-driven leadership. From a hands-on start in infrastructure to becoming an Executive Director and an esteemed business transformation coach, her journey embodies resilience and strategic thinking. Her insights on leadership, complex projects, and ethical decision-making provide invaluable guidance for professionals seeking success in today’s dynamic business landscape.
A Career Built on Experience and Strategic Growth
Dr. Handby’s journey began at the age of 15, gaining early exposure to construction through work experience with a scaffolding company. This led her to pursue further education in construction, ultimately achieving Chartership with the Chartered Institute of Building (CIOB). Working with prestigious firms like Laing O’Rourke, Mace Group, EY, Deloitte, and KPMG, she developed expertise in infrastructure assurance, business transformation, and leadership. Her role in multi-billion-pound programs across sectors has cemented her reputation as a leading figure in management consulting.
Approaching Complex System Integration in Major Projects
Handling multi-million to multi-billion-pound projects requires a structured approach. Dr. Handby uses a five-pillar framework—processes, organisation, technology, information/data, and culture to assess the effectiveness of system integration.
By establishing a clear RACI (Responsible, Accountable, Consulted, Informed) model, she ensures transparency in roles and responsibilities, helping teams achieve incremental yet impactful progress. While some improvements happen quickly, others require patience and persistence. Her approach ensures that even in large-scale projects, the right management actions are in place to drive sustainable results.
People, Culture, and Technology in Organisational Transformation
Transformation is more than just implementing new processes it’s about bringing people along on the journey. Dr. Handby emphasises honesty, openness, and empathy in leading change.
Using Greater Manchester’s Metrolink extension as an example, she illustrates how large infrastructure projects impact communities. While the construction process disrupted daily life, the long-term benefits such as enhanced mobility, economic uplift, and improved job opportunities far outweighed the short-term inconveniences. Her belief in “short-term pain for long-term gain” is a guiding principle in transformation efforts.
Inclusive Leadership: Unlocking the Power of Diversity
Diversity, particularly neurodiversity, is often overlooked in business. Dr. Handby advocates for leveraging diverse perspectives to create richer, more innovative solutions. By recognising and embracing different strengths, she fosters an inclusive work environment that builds trust and respect.
Her leadership philosophy is grounded in understanding individuals’ unique “superpowers,” ensuring that diverse teams are empowered to contribute effectively. This approach not only enhances project outcomes but also strengthens organisational culture.
Embedding ESG and Ethical Decision-Making
Sustainability and ethical leadership are at the core of Dr. Handby’s business practices. She believes organisations must actively respond to climate challenges and regulatory shifts by integrating ESG (Environmental, Social, and Governance) principles into their strategies.
To implement ESG effectively, businesses should:
- Conduct a current state assessment.
- Set measurable KPIs across short- and long-term goals.
- Develop a vision and secure commitment from stakeholders.
- Build scorecards to track continuous improvement.
Dr. Handby’s passion for ESG extends beyond compliance she actively raises awareness and encourages business leaders to take responsibility for shaping a more sustainable future.
Supporting Executives Through Transition
Modern executives face constant distractions and rapid change. As an ICF and EMCC-certified executive transition coach, Dr. Handby helps leaders navigate promotions, career shifts, work-life balance challenges, and personal transformations such as health issues or retirement.
Her coaching approach is rooted in acknowledging emotions, assessing the current state, and setting clear goals. Whether dealing with redundancy or toxic work cultures, she empowers executives to take control of their paths and make informed decisions.
Recognition and Impactful Contributions
Among her numerous accolades, two awards stand out for their profound impact. The Deloitte Northwest Europe Award recognised her role in ‘Phoebe’s Helping Hand’ a movement using 3D printing to create prosthetic hands for children, including her niece. The project highlighted the power of kindness and innovation in making a tangible difference.
Another defining moment was her contribution to supporting victims of the 2017 Manchester Arena terrorist attack. Driven by a deep connection to her home city, she proactively assisted in ensuring charity funds were distributed transparently to those affected. This act of compassion and leadership exemplifies her unwavering commitment to ethical service.
Fostering Innovation in Large Organisations
Dr. Handby sees innovation as an opportunity rather than a challenge. Inspired by historical visionaries like Alan Turing, she thrives on embracing new ideas and mitigating risks effectively. With a background in infrastructure, she applies rigorous financial planning and risk management to ensure innovation drives progress rather than disruption. Her ability to turn strategy into action has earned her the trust of teams and leadership alike.
The Future of Infrastructure, Investment, and Transformation
Looking ahead, Dr. Handby identifies key trends shaping the next decade:
- AI and Ethics: Artificial intelligence will revolutionise industries, but businesses must balance innovation with responsible implementation.
- Geopolitical Shifts: Global politics will continue to influence markets, requiring organisations to remain agile and ethical.
- Investment Evolution: Private sector collaborations and government-controlled infrastructure will reshape financial landscapes.
- Talent Demand: The infrastructure sector must embrace diversity and digital skills to meet evolving workforce needs.
- Energy Transitions: While electric vehicles dominate today, new energy sources may redefine transportation and sustainability.
- Digital Transformation: The rise of blockchain and AI could render physical cash obsolete, shifting the way transactions occur.
By applying PESTEL and SWOT analysis, organisations can prepare for these changes, ensuring resilience and strategic foresight.
Advice for Aspiring Professionals
Dr. Handby champions social mobility and career growth, emphasising self-awareness and adaptability. Her key advice:
- Recognise your strengths and align them with market needs.
- Take action and make decisions, progress is better than standing still.
- Be open to change and pivot when necessary.
- Look for opportunities and embrace career shifts with confidence.
Careers are rarely linear, and embracing change is essential for long-term success. Dr. Handby’s journey serves as a powerful reminder that with determination, strategic thinking, and a commitment to purpose, professionals can navigate transformation and leave a lasting impact in their fields.
Visit Dr. Claire Handby’s LinkedIn Profile
