CDK expects all dealers to be live by early July 4, CDK Global announced on Monday that it expects all dealers to be operational on its dealer management system (DMS) by late July 3 or early morning on July 4. This timeline underscores CDK’s proactive approach to ensuring a smooth transition for its network of dealers, aiming to minimize disruption and maximize efficiency in their operations.
The company, which provides software to car dealerships, temporarily halted all its systems in June due to a cyber incident under investigation. This disruption affected operations across its network, prompting CDK to take swift action to address the issue and safeguard its systems and services.
“We are continuing our phased approach to the restoration process and are rapidly bringing dealers live on the dealer management system,” CDK said.
The company had said last week it brought two small groups and one large publicly traded group of auto retailer live on DMS as part of its phased approach.
The outage had forced some U.S. auto dealers to revert to manual paperwork as the car industry technology and software provider worked to restore systems used by more than 15,000 retail locations in the country.
Industry experts have forecast slower growth in second-quarter U.S. auto sales as dealers struggled to access crucial software due to the disruptions at CDK.
“Although the impact of these attacks will be different from dealer to dealer, this event is another speed bump on the automotive industry’s long road to recovery,” said Jessica Caldwell, head of insights, Edmunds.
The cyber attack impacted about half of Volkswagen dealers and around 60 per cent of Audi’s dealers in the United States, Reuters had reported in June.
